LogoLogo
ContactSenar Studio
English
English
  • SENAR Online Help
  • USING SENAR STUDIO
    • Getting started with SENAR Studio (Instructor)
    • Getting started with SENAR Studio (Manager)
    • How to use collection QR codes and how to get them
    • How to resolve 'Access Denied' in error
    • Creating a collection
    • Collections accessible upon approval
    • How to assign collections to your instructors
    • Upload instructors in bulk
    • Creating a list of instructors (for bulk upload)
    • Edit instructors in bulk
    • Tokens & QR Codes
    • About Tokens
    • SENAR Studio: Troubleshooting
    • Reset QR Codes
  • Using the SENAR app and AR simulators
    • Getting started with the SENAR app
    • Compatible Devices
    • Installing AR simulators
    • Positioning and repositioning a simulator in AR
    • Moving around a simulator
    • Hiding the real-world environment
    • Avoiding blocking situations
    • SENAR App: Troubleshooting
    • Fair Use Policy
    • Setting up devices to use SENAR in the classroom
    • Using SENAR with a MDM software
    • Share an AR simulator in a video conference
  • SENAR Analytics
    • Analytics module
    • Understanding the Analytics export
    • Data missing from reports
    • Understanding the Token Report
  • SENAR API
    • SENAR API Documentation
Powered by GitBook
On this page
Export as PDF
  1. SENAR Analytics

Data missing from reports

If you expect specific data to appear in the reports and it doesn't, there are a few things you should check.

  • Carefully check the values of each filter. For example, if the filter 2nd Try is active, the dashboard will remain empty if the students have made only one try. Also pay close attention to the dates in the last filter.

  • If the dashboard looks empty at first glance, scroll and check the Dropout report at the very bottom of the page.

  • Make sure the student's device has been able to connect to the internet since the end of their session so the data could be sent to the SENAR server.

PreviousUnderstanding the Analytics exportNextUnderstanding the Token Report